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Mark Oliva
07-18-2014, 02:54 AM
I received this today. I hope someone can help the good lady. Her E-Mail address is yodercm-at-earthlink.net.

Hi Mark,

I am sorry to bother you with something that is not really your problem, but I havenít been able to find anyone else to ask.

I signed up at the Cartographerís Guild website, but never got any kind of confirmation/authorization email. You are a frequent contributor there, and so I am hoping you can shed some light on how I can get access.

I am able to log in, but not to post or contact anyone. I can see some things in the forum, but other things tell me Iím not authorized. I cannot find any way to get past this.

I have tried the Contact Us link, and the link seemed to work, but never any answer or help. Itís like no one is managing the website, or at least no one that cares. I cannot find any direct email address to anyone in management of that site.

Is there anyone you know of that I can contact directly to get help?

Regards,
Cornelia Yoder
(ďchickĒ on that website)

Gamerprinter
07-18-2014, 03:04 AM
You need to make at least 5 posts before you can send or receive private messages, etc.

Mark Oliva
07-22-2014, 12:10 PM
You need to make at least 5 posts before you can send or receive private messages, etc.

Sure. But she says she can't post either. so a bigger worm must be swallowing something.

Gamerprinter
07-22-2014, 12:51 PM
OK, well then a CL/moderator needs to handle the issue, then. Have you tried to contact one of the CLs?

RPMiller
07-22-2014, 01:08 PM
Mark,

I don't see her as being signed up. I don't see the email address or the username "chick" assuming that that is her username.

Can you ask her to try signing up again?

Mark Oliva
07-23-2014, 11:08 AM
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Mark,

I don't see her as being signed up. I don't see the email address or the username "chick" assuming that that is her username.

Can you ask her to try signing up again?

Obviously, there's a Catch 22 going on here. I passed on your advice, but she can't sign up again because she already is signed up. The screen shots above, which she sent to me, will make that quite clear. She really would like to get active as a member, but she can't do anything. She can't make her 5 initial posts because she can't post at all. She can't contact Tech Support. About all she can do is sign in and sign out.

She's contacted me for help because she knows that I'm a member, but I can't help her at all other than to contact you folks for her ... seeing that she can't contact you.

It would be really great if someone would contact her and help try to solve this problem. Her address:

yodercm-at-earhlink.net

It's seems that if a cartographer wants to get active with us, we should do our best to get them up and running.

RPMiller
07-23-2014, 11:52 AM
I agree that we definitely need to take care of her.

Okay, I was able to find her finally, and she is marked as waiting for email confirmation. So, it would appear that she hasn't gone through the email confirmation process. Can you check with her, and ask her to check her spam folders and see if perhaps the confirmation email was blocked? Let me know if she still can't find it. It would be easiest if she could go through the confirmation process, but I think there is a way for me to make her active, but I need to check on that to be sure.

Mark Oliva
07-23-2014, 03:58 PM
Will do. Thanks.

Mark Oliva
07-24-2014, 12:32 AM
Okay, I was able to find her finally, and she is marked as waiting for email confirmation. So, it would appear that she hasn't gone through the email confirmation process. Can you check with her, and ask her to check her spam folders and see if perhaps the confirmation email was blocked? Let me know if she still can't find it. It would be easiest if she could go through the confirmation process, but I think there is a way for me to make her active, but I need to check on that to be sure.

Good morning (European time)!

I passed this on. Here's Cornelia Yoder's reply:

Please tell him that yes, I was expecting it and watched for it, never got anything, and when I first contacted you, I also checked again in my
"deleted" and "junk" folders. I even went on to the ISP level of my email
account and checked there. I have nothing in my junk or virus folders
blocked by earthlink either. As far as I can tell, I have never received
anything from that site.

By the way, I've also searched all my entire set of email folders for "carto" and "guild" and by the date of the signup 7/12/14 .... nothing.

Cheers,
Cornelia


Next step?

RPMiller
07-24-2014, 12:16 PM
Apparently I'm unable to switch her over, and I can't find anyway to resend the confirmation email. I've sent an email to Arcana to see if he can either fix it, or point me to the solution. It also looks like she isn't the only one that this has happened to, so I may have to get the other mods to do similar things for the others.

In the meantime, she is welcome to come check out the Cartographer's Guild Community on Google+, if she is interested. As of right now, we have 193 members and it is getting much more active. I know that isn't the solution to the current issue, but it is an alternative while she waits.

Robbie
07-24-2014, 12:25 PM
Hmmm...I've seen some issues before with earthlink...but I'm not sure what the actual deal is...I've resent her the activation codes email...if she doesn't get it...I can switch her over manually I think.

Robbie
07-24-2014, 12:38 PM
I changed my mind...I just went ahead and validated her. She should be good to go now.

RPMiller
07-24-2014, 12:44 PM
Awesome! Thanks Arcana!

Mark Oliva
07-24-2014, 04:08 PM
OK. I've passed on the message. Keep us posted, please.

Mark Oliva
07-25-2014, 01:11 PM
In Alfred Hitchcock's 1954 movie, The Trouble With Harry, we spend a lot of movie trying to figure out who it was that killed Harry. In the end we learn that Harry died of natural causes, and the last words in the movie are, The trouble with Harry is over.

In this sense, then, perhaps, we could say (as Studs Terkel used to put it), the trouble with Chick aka Cornelia Yoder is over. Thanks RPMiller. Thanks Arcana. And thanks Chick for sticking with us while we determined that you weren't murdered after all.

All's well that ends well, as Shakespeare claimed.

RPMiller
07-25-2014, 01:25 PM
Great to hear, and creative.

chick
07-25-2014, 02:21 PM
And again, thanks to all of you who helped resolve this! I was ready to just bag it and go away when Mark came to my rescue. RPMiller and Arcana, really appreciate your attention :)

Robbie
08-11-2014, 09:32 PM
Glad you made it! ;) Sorry it took me so long!

chick
08-25-2014, 10:47 AM
Hi Robbie,

Did you manage to contact earthlink.net and fix this problem? I have subscribed (instant email) to threads wherein I posted, but I have never received any notice when anyone posted in those threads.

If earthlink is still swallowing emails from this website, someone needs to contact and persuade them to take you off their spam list. ISPs always have some contact method for dealing with this, so you just need to look it up on their website. I know I had to do this with other ISPs for a website of mine, and all it took was a phone call.

If I can be of help, as an earthlink subscriber, please let me know.

Cheers,
Cornelia

chick
09-07-2014, 08:23 PM
Still getting no emails from this website at all. I'd sure like it if you could get earthlink to unspam you. :)

lostatsea
09-07-2014, 09:34 PM
chick I am not familiar with earthlink but most isps have a spam folder for each mail account. Usually if you find something in that spam folder it can be marked and moved to your inbox and eventually it will "Learn" to accept emails from that site ! Might not work for Earthlink. It might be best if you contacted earthlink support from your end and see if they can fix it for you !?

chick
09-08-2014, 12:12 AM
That's not the problem. EarthLink seems to be blocking this entire domain as spam. I had to go through a maze of helpful people on here just to get registered and I checked all spam and junk mail carefully to be sure it wasn't me. I'm hoping that Rob can contact them and convince them that this domain is not spam, so emails can get through to all earthlink users.

Azelor
09-08-2014, 11:48 AM
EarthLink is an Internet service provider correct?

If so, they are not supposed to block website or email.