View Full Version : Very long page load/refresh times

08-29-2014, 03:15 PM
I am curious if the site is undergoing some changes or something. After the '502 bad gateway' problem the other week I have been experiencing really long page load/refresh times. It took me about 6-8 minutes to login and get to the forums just to post this question.

08-29-2014, 03:31 PM
I have been having similar issues. Although things have been a little quicker today.

08-29-2014, 03:38 PM
A lot of people online at the same time.
Right now, we are 538 on the site, but only 5 of us are members (connected). That's roughly 1 %.
The 99% includes other unconnected members, visitors and other people/machine.

Mark Oliva
08-29-2014, 11:40 PM
Whatever the cause, the guild currently is snail No. 1 among the websites that I use.

09-07-2014, 07:22 PM
I also have the same problem. I get "Page not Found" about 50% of the pages I load here. I've found when it happens, if I wait 10 minutes, it clears up, but then after about 3 or 4 pages, it starts again.

09-09-2014, 04:04 PM
Well, after a bit of time I can say that isn't regular and consistent. Last few days have been much better with load/refresh times.
What can you do.

09-09-2014, 06:22 PM
Not for me. It took me seven tries and over 20 minutes to get here to say that it's still slow.

09-09-2014, 06:57 PM
Its often slow for me but today / tonight its not too bad from here. Maybe you can try a web proxy to get the pages which would take you through a different set of routers and probably bypass the issue your having. If you dont know about them then google for "web proxy".

EDIT: probably not related in this particular case but note that today/tomorrow is net neutrality slow down day.

09-22-2014, 12:14 AM
This is still a problem for me. At least one out of every four pages I load gives "Unable to display this page" error. It is very frustrating when trying to post something, and annoying the rest of the time. Any idea what's causing it? I don't have problems with any other website like this.

10-03-2014, 10:47 AM
This is a major and constant battle for me! I get

This page canít be displayed

on 3 out of every 5 pages I try to load on CG, by actual count over the past 2 weeks. Once it starts, no pages will load for approximately 4-5 minutes, then things are back to normal for a few minutes, then it starts again.

This happens ONLY on CG, nowhere else.

I really think you need to talk to your webhost support people and find out why this is happening. It makes using the CG website miserable, and if others are experiencing the same when they come here, they could very well be so turned off that they don't bother to return. I know that if I can't find pages, can't post, lose what I've typed 3 times of out of 5, and no one cares enough to figure out why, I won't stay much longer either.

10-03-2014, 04:36 PM
have you tried with another web browser ?

10-03-2014, 04:52 PM
No I will not use anything except IE, period. But since the problem is not present on any other website at all, I don't think that's the problem. And even if it is, IE is still about 75% of the browser use in the world, so it's kinda irrelevant. If it doesn't work for IE, it should.

10-03-2014, 06:48 PM
Actually, IE has been in a steep decline in recent years. I use Mozilla but also IE sometimes because I experience problems with some websites. I don't know what is causing the issue but I know that changing the browser could make a difference.

10-04-2014, 12:40 AM
Well, I just went through 12 attempts to load a page. Here is what FF said:

Unable to connect

Firefox can't establish a connection to the server at cartographersguild.com.

And here is what Chrome said:

This webpage is not available

This is a problem with cartographersguild.com. I never see this anywhere else. I see it all the time here.

If they ever fix it, someone email me, because I won't be around much any more. Reporting problems seems to be useless on here. It took me a week and the help of an outside interventionist just to get registered. The problem with earthlink has not been fixed yet. I cannot get emails from here because of that, either. And this extremely slow loading and constant trying to get some attention to the problem is obviously not working. If this is not going to get fixed, then I just don't feel like wasting my time spending half-hours at a time just to make a post.

10-04-2014, 10:21 AM
I am on this site several times a day and I have had no problems at all, with the exception of the site being offline the other day.

I am not a tech guy so I don't really know what I am talking about but I have some ideas.

Since this doesn't happen to everyone
the problem may be a specific set of circumstances. No one has mentioned what browser they use. Back at Dundjinni we had a
problem where certain functions on the site would work fine for Firefox but not IE or Chrome. I was on another website, having problems
and was told their website didn't like FireFox.

My conclusion from this is that the problem is not the website itself, but the underlying software the webhost company uses to run the
server. If this is the cause, then the admins here are not going to be able to do anything about it.

I have decided that you need to have at least 2 different browsers available so if one doesn't work you can try another.

10-04-2014, 10:39 AM
I have tried three different common browsers, as you can read here, all the same.

I don't expect the admin to solve this, I expect the admin to get it solved by his webhost.

He can get off the earthlink spam blocker merely by going here: https://support.earthlink.net/articles/email/email-blocked-by-earthlink.php but apparently can't be bothered to do that.

He can find out why pages load slowly by asking his webhost support. No sign that he has done that.

And you may note that I am not the one who started this thread, others are seeing the same thing, even if they don't post a lot about it. At least 4 other people posted before I even added my voice to this thread.

The slow load is frustrating, but the lack of interest by the admin in getting it fixed is the real problem.

- Max -
10-04-2014, 11:04 AM
I'm not a tech man neither. Did you try the usual stuff (clearing internet cache, cookies etc.)? Anyway I understand this could be annoying, I'll try to pm an admin to see if something can be checked/done. Thanks for your patience

10-04-2014, 11:47 AM
Yes, I have tried deleting all the temp internet stuff, twice.

The thing is, this is the ONLY website where I have any problems of any kind. I cannot blame it on browsers, caches, or cookies, when every other website in my world works fast and fine.

And at first, I figured it WAS me, until I saw this thread where four other people were saying they had the same problem.

From my experience with my own websites, when five people post the same problem, there are at least twice that many more who have it but don't post, and it's a real problem.

I would like to hear from the others who said they had slow loads, whether or not they are still experiencing them.

10-04-2014, 11:55 AM
What I see is things work normally for a couple of minutes, I can load pages quickly and fine. Then suddenly it stops. I get Page can't be displayed errors for about 3-4 minutes. Then just as suddenly, all is back to normal for another few minutes. Then repeat.

I don't see it happen at any particular time of day.

I have wondered if it's related to someone uploading a large file, slowing down the rest of the server processing. That is something a webhost could check.

Other than that, I can't see any reason why this should be happening as it does. It's long-term and consistent, for me at least.

(And by the way, I'm a web programmer, PhD in computer science, with 20+ years as programmer and manager for IBM, and several complex game and business websites of my own, so I'm not completely ignorant of the tech aspects here)

10-15-2014, 08:53 PM
but the lack of interest by the admin in getting it fixed is the real problem.

I am not going to apologize for the amount of effort all of the admins, myself and the community leaders all volunteer to put in here. It is not a lack of interest but a lack of time for those of us who have very busy lives. Any bit we give is something more than nothing, which is all one should ask for in making a good community.

I realize you are an active member who posts often, intelligently and helpfully, but I don't appreciate being publicly criticized for the time I am able to give, or not give to this site.

I did find the time between eating bon-bons and and watching Robot Chicken reruns today to submit our MX IPs to earthlink, but as these are for a dreamhost shared mail gateway, and as earthlink blocks based on IP, I'm sure it will end up getting blocked again in time....

-Rob A>

10-15-2014, 09:11 PM
..... I did find the time between eating bon-bons and and watching Robot Chicken reruns today
Well, at least I'm glad to find out you have a sense of humor!

Seriously, thanks for getting all this stuff fixed. It had become quite annoying and frustrating.


Mark Oliva
10-16-2014, 12:55 AM
I am not going to apologize for the amount of effort all of the admins, myself and the community leaders all volunteer to put in here. It is not a lack of interest but a lack of time for those of us who have very busy lives. Any bit we give is something more than nothing, which is all one should ask for in making a good community.

I certainly hope you don't apologize for anything, Robbie! I think the great majority of us here are 100% thankful for the job you're doing. As long as I've been a guild member, I've been impressed with the way that you jump in and fix things as soon as you have time. Many of us probably would have to go into a post-addiction program if you didn't do that.

I run five gratis websites myself - ranging from our Vintyri RPG site to a small site for my wife's hairdresser. I'm always astonished at how some people who are getting something for nothing can get quite demanding, insulting, etc., when one doesn't immediately fulfill their demands or solve their own homemade problems for them. Really amusing is their tendency to start declaring in detail what one's responsibilities are and then announce to God and the rest of the world how one is not fulfilling them. I'm glad you still are able to understand that keeping the bread and butter on the table is a higher priority than repairing broken things on the website ... which kept giving us new forum posts, maps, etc., all the while the sky was supposed to be falling.

A long, long, long time ago I was forced to take Bible classes. From that time, I still remember a passage about folks who swat at gnats while swallowing camels whole. So ... grin, carry on and ignore the camel-swallowing gnat swatters. I think some 99% of the guild members will join me in saying that we have no complaints but rather endless thanks that you do what you do for us.

11-13-2014, 12:27 PM
This long page load time problem has never gone away. I still experience "Page cannot be displayed" at least 25% of the pages I try to load.

I've talked to my ISP and they said it's the webhost, but couldn't tell me more. I talked to my Best Buy support tech, and he ran some measurements, and told me that the average response time from this IP is below their measurement scale. He said he couldn't tell me why, but most likely it was inadequate bandwidth for such a graphics-heavy site.

11-13-2014, 01:09 PM
I know this isnt the fastest site in the world and it does have a lot of bots and crawlers siphoning down lots of images but the site works pretty good for me. Occasionally I get a bad page and we have had some forum issues with the PHP which seem fixed now. So if your getting 25% of page fails then there is something wrong but it cant *just* be the web host since it works for almost everyone else. Its possible that this website from your location could be slow but its not necessarily true that if the path to and from this site was fast then the site would be slow.

I have looked at the list of items which are not coming from this site in case you have an issue loading something from someone elses site but there are only two that I can see. One is your skype logo link and the other is my sig image. Now presumably your ok with skype else you wouldn't have put it on your page. So I wondered if your having trouble with my image. If you see my Witchlights status image in my sig ok then its probably not that. If what I just typed makes no sense then post back saying so !

If you open a CMD prompt and type:

ping http://www.cartographersguild.com



(in fact check if the number is the same...)
and see what responses you get. I am getting around the 180ms sort of range which is somewhat typical from UK to US. Yours will be different but it would be interesting to know by how much. For example network tools say:
Traceroute, Ping, Domain Name Server (DNS) Lookup, WHOIS ping (http://network-tools.com/default.asp?prog=ping&host=
about 40ms which, if they are hosted in the US, is more typical for them and the reason why the whole world sucks at playing first person shooters when the servers are located in the US.
Ping.eu says 160ms
Anyway - 40ms is not slow. So the web host is returning pings pretty fast.

11-13-2014, 09:19 PM
I have never had a issue with this site
a few cravats ( i am running OpenSUSE 13.2 -- "linux" and firefox using "no-script","Ad Block Plus"," and " Ghostery" )

chick forget about best-buy
they fired all the good "geeks" and replaced them with "i know nothing " sales people

a few guesses here
Microsoft windows -- guessing win7

as to what your ISP
time warren or comcast or wow

i am guessing it is a cable or dsl

try this

unplug your modem for 30 sec ( xfinity NEEDS !!!!! 5 minutes )
100% no power

plug it back in
then power up your computer

your modem is normally the MOST likely culprit

do NOT use internet explore
firefox is my choice ( googles chrome -- the jury is still out on this )
install "ad block plus" and "Ghostery"
( No-Script TAKES A LOT of work on the users part to train it -- a LOT of work )
so for now do not worry about that

and see if that solves your problem

just a thought i had and checked on

this site is RATHER GOOD about not having a ton of thirdparty scripts running
-- oddly GOOD --
but their is ONE

that WILL slow down page loading

so is facebook something you use ?
-- i really do not use it so i block all the tracking cookies and scripts they want to run ON MY hardware

11-16-2014, 11:20 AM
I tried the pings, they came back at 85 ms both when the site was working normally and when it was not.

I have tried different browsers several times and every time, IE, FF, and Chrome all the same, working or not working, same for all.

My modem is fine, I've reset it many times in the past several weeks, but just to satisfy here, I left it off overnight. This morning, same thing, CG loads pages for about 3-4, then refuses for about 5 minutes, then suddenly works fine again. Repeat.

I have Win 7. My ISP is Charter using cable and I have their largest bandwidth and highest speed.

I do not use Facebook at all, and I have all the popup blockers on.

This problem does not occur on any other site that I use, ever, including other graphics heavy sites.

I still believe this is happening when something on the server takes excessive time for a few minutes, such as a big upload. But the only way to find out is for their support people to look and see what is going on.

11-16-2014, 01:42 PM
for a test on windows 7
there are HIDDEN folders
for firefox
C:/Users/"YOUR-USER-NAME"/Application Data/Mozilla/

rename the "firefox" folder to "firefox.backup"

then relunch FF and see if there is a change here

( you WILL need to relog in and manually navagate to this site

if it works
i can show you how to reset everything

for Internet Explorer
C:/Users/"YOUR-USER-NAME"/Application Data/Microsoft/Internet Explorer