I agree that we definitely need to take care of her.

Okay, I was able to find her finally, and she is marked as waiting for email confirmation. So, it would appear that she hasn't gone through the email confirmation process. Can you check with her, and ask her to check her spam folders and see if perhaps the confirmation email was blocked? Let me know if she still can't find it. It would be easiest if she could go through the confirmation process, but I think there is a way for me to make her active, but I need to check on that to be sure.