The support E-Mail still is your best bet, but the screen shot suggests that:

1) You still haven't installed the CSUAC 2 and the Dundjinni Archives

OR

2) They're installed in the wrong place.

The missing symbols are for the CSUAC 2/Dundjinni Archives combination.

I don't know anything about the YouTube material that you found or whether it's content is correct. It's not official material.